Need to return something?
Your money is in escrow. It was never sent to the vendor. Check your order before confirming delivery — you have 24 hours after it arrives to report a problem.
Go to your ordersYou can return if
Product is different from the listing
Arrived damaged or broken
Expired or past shelf life
Description was misleading
Within 24 hours of delivery
You cannot return
Opened or used herbal products
Past the 24-hour window
Damaged by misuse or storage
Missing original packaging
Hygiene & safety reasons
How a return works
Report the problem
Go to the order in your account. Select the item, describe the issue, upload photos if damaged.
Vendor responds
They have 12 hours. No response = automatic acceptance of your return.
Return the item
Follow the vendor’s instructions. They’ll arrange pickup or provide a return address.
Refund processed
3–5 business days back to your original payment method. You’ll get an email.
Vendor declined your return?
We step in. We review the order, listing, photos, and messages from both sides. Decision within 5 business days. Your money stays in escrow until it’s resolved.